Refund & Cancellation Policy

We understand that plans can change. The following refund policy applies to events hosted and ticketed directly by Connection PGH unless otherwise stated on the individual event page.
 

Event Tickets

Refund requests must be submitted at least 5 days before the scheduled event to be eligible for a refund. Tickets become non-refundable within 5 days of the event. No refunds will be issued for attendee no-shows. Service and processing fees are non-refundable, including when an otherwise eligible ticket is refunded.

When permitted, tickets may be transferred to another attendee. Please contact Connection PGH prior to the event if you need to transfer your ticket.
 

Event Cancellations

If Connection PGH cancels an event, ticket holders will receive a refund for the ticket price. Service and processing fees remain non-refundable.

If an event is rescheduled, purchased tickets will automatically remain valid for the new date. Additional refund options, if applicable, will be communicated to registered attendees.
 

Third-Party Events

Connection PGH may feature events hosted by independent practitioners, businesses, nonprofits, or community organizations. Events that are not ticketed directly through Connection PGH are subject to the individual organizer's refund and cancellation policies.

Connection PGH is not responsible for processing refunds for tickets or services purchased directly from a third-party organizer.
 

Questions

Questions regarding refunds, cancellations, or ticket transfers can be submitted through the Contact page on the Connection PGH website.